Legal
This explains what we collect, why we collect it and what we do with it. We have written it in plain English rather than legal language, because a privacy policy nobody can read is not much use to anyone.
Brandstralia is a web design and digital marketing business based in Sydney, Australia. Our legal entity name is Brandstralia. In this policy, we, us and our mean Brandstralia, and you means anyone who visits our website, contacts us or works with us.
We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) as the standard for how we handle personal information. Questions about this policy can go to brandstralia@gmail.com.
We only collect what we need to answer you and do the work. Depending on how you deal with us, that can include:
Your name, email address, phone number and business name when you fill in a form, subscribe or message us.
Your website address and the details of your enquiry, including anything you choose to tell us about your project.
The website address and email you enter in our free website audit, and the results of that audit.
Billing details needed to invoice you, if you become a client.
Technical information your browser sends when you visit, such as your IP address, browser type and device.
We do not ask for sensitive information such as health or financial details, and we ask you not to send it. If you send us something we did not ask for and do not need, we delete it.
You can ask us general questions without giving your name. To quote or do work for you, we will need your real contact details.
Mostly directly from you: through our contact form, the free audit tool, newsletter sign up, email, phone and social media messages. When we work on your website we may also see information stored in it, which is covered further down.
To reply to you, prepare a quote, run the audit you asked for, carry out work you have agreed to, send invoices, keep the records the law requires, and protect our forms from spam. If you subscribed, we also send you our emails.
We do not sell your information, rent it out or share it for anyone else's advertising.
When you use the audit, the website address you enter is sent to Google PageSpeed Insights, which tests the public version of that site. We keep the address, your email and the results so we can send you the report and follow up about it. You can ask us to delete them at any time.
We only send marketing emails to people who have signed up or asked to hear from us, in line with the Spam Act 2003. Every email has an unsubscribe link, and you can also just reply and ask us to stop. Emails about a quote or project you have with us are not marketing and will still be sent.
Our website uses a small number of cookies and similar technology to work properly and to keep forms free of spam. Our forms use Google reCAPTCHA, which checks for automated abuse and is covered by Google's privacy policy and terms. Our fonts load from Google Fonts, which means your browser connects to Google's servers.
We do not currently run advertising or tracking pixels on this site. If we add analytics or advertising tools later, we will update this policy first. You can block or delete cookies in your browser settings, although some parts of the site, such as the forms, may then stop working.
Only the services we need to run the business, and only what they need for their part. These include:
Google, for email (Gmail), spam protection (reCAPTCHA), the audit (PageSpeed Insights) and fonts.
Our web hosting provider, which stores our website and the enquiries sent through it.
Accounting, invoicing and file sharing tools we use with clients.
Contractors who help on a project, who are bound to keep your information confidential.
We may also disclose information when the law requires it, to protect our rights or someone's safety, or as part of a sale of the business, in which case this policy would continue to apply.
Some of the providers above, including Google, store data outside Australia, mainly in the United States. We choose large, established providers with strong security, but by using our website and services you understand your information may be held overseas.
If we build, fix or maintain your website, we may be able to see information about your own customers, such as form entries, orders or bookings. We only access it as needed for the job, we do not use it for anything else, and we do not keep copies once the work is done. You remain responsible for your website's own privacy policy and for how your business uses that information.
Logins you give us are kept confidential and used only for the agreed work. We recommend you change them once the work is finished.
We use AI tools to help with things like drafting copy and speeding up builds. We do not put your personal information into AI tools unless it is needed for the work you have asked for, and a person always checks the result.
We do not make decisions about you using a fully automated process. Quotes, project decisions and anything that affects you are made by a person.
Enquiries and audit requests that do not become projects are kept for 1 year and then deleted. Client records, contracts and invoices are kept for 5 years, because Australian tax law requires it. Newsletter details are kept until you unsubscribe.
We use reputable providers, strong unique passwords, two factor authentication where it is available and SSL on our website, and access is limited to the people who need it. No system is completely secure, but we treat your information as carefully as our own.
If a breach is likely to cause you serious harm, we will tell you as soon as we can, explain what happened and what you can do, and notify the Office of the Australian Information Commissioner where the Notifiable Data Breaches scheme applies.
You can ask us at any time to:
Tell you what information we hold about you.
Correct anything that is wrong or out of date.
Delete information we are not legally required to keep.
Stop sending you marketing emails.
Email brandstralia@gmail.com. We may need to confirm who you are first. We will respond within 30 days, and there is no charge.
Our services are for businesses, and our website is not aimed at children. We do not knowingly collect information from anyone under 18.
Our site links to other websites, including our portfolio projects and social media pages. Their privacy practices are their own, so please read their policies.
We may update this policy as our services or the law change. The date at the top of this page shows when it last changed. If a change significantly affects how we handle a client's information, we will email them.
If you are unhappy with how we have handled your information, email brandstralia@gmail.com and tell us what happened. We will look into it and reply within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Questions about your data?
Let's talk.
Want to know what we hold about you, or want it deleted? Email us and we will sort it out.
